Coronavirus – Frequently Asked Questions

Coronavirus – Frequently Asked Questions

Region: NZ

Please note this guidance is not applicable for students from New Zealand Academy students.

The official updates from the New Zealand government provide the very latest information, including health and travel advice (both for those coming into the country and those travelling abroad) and information on current travel restrictions. This is an evolving situation and advice is being regularly updated.

https://www.health.govt.nz/our-work/diseases-and-conditions/novel-coronavirus-2019-ncov

The current New Zealand Government advice is that the travel restriction measures “The restrictions apply to any foreign travellers who have been present in, or transited through, mainland China in the past 14 days.

This updated published advice infers that if a student that has been outside of mainland China for a period of 14-days, they may be able to enter New Zealand. They would not be required to self-isolate for a further 14-days after arrival in New Zealand.

You will need to provide your boarding pass before arriving at college as a precautionary measure to ensure that if you are travelling from mainland China and have transited through a third country, you have followed the New Zealand guidelines and have remained outside China for a period of 14 days. If you have not travelled from, or transited through, mainland China we will need confirmation of that also.

Please note that the guidelines are in place to ensure public safety and restrict the spread of the virus, as it may take up to 14 days before you begin displaying symptoms.

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We are carefully following the advice of the New Zealand New Zealand Ministry of Health to ensure the health of our whole community, including all our students and staff.

https://www.health.govt.nz/our-work/diseases-and-conditions/novel-coronavirus-2019-ncov

All our staff and students have been instructed on what to do if they feel unwell. Our staff are ensuring that students adhere to basic hygiene recommendations about regular hand washing and how to look after themselves. Posters about this have been displayed in all our Study Centres and Colleges. Our welfare teams on each campus are trained to support students who have health concerns, including the coronavirus. These teams are available to support all students if they are worried about their own health or if they have any other concerns related to the coronavirus.

No, we are not testing students and have no plans to do so unless advised to by New Zealand Ministry of Health officials.

The World Health Organization has said that there is no public health requirement or recommendation to use face masks. However if students wish to wear face masks they are welcome to do so. Our staff are ensuring that students adhere to basic hygiene recommendations about regular hand washing and how to look after themselves.

Our staff are ensuring that students adhere to basic hygiene recommendations about regular hand washing and how to look after themselves.

Students often fall ill with everyday colds, coughs and infections and our staff are well trained to look after any student that is feeling unwell. Given the current situation, staff are being extra vigilant.

Please be assured that the New Zealand government is prepared and has put in place infection control measures, and the healthcare system is equipped to manage any further cases should they occur.

If a student falls ill with symptoms that we suspect may be the coronavirus, they will receive urgent medical attention and will be tested by medical professionals. If the virus is diagnosed, the local Medical Officer of Health and the Office of the Director of Public Health will be contacted.

The official updates from the New Zealand government provide the very latest information, including health and travel advice (both for those coming into the country and those travelling abroad) and information on current travel restrictions.

 https://www.health.govt.nz/our-work/diseases-and-conditions/novel-coronavirus-2019-ncov

Lessons are running as usual in all of our study centres and colleges. We are carefully following the advice of the New Zealand government, to ensure the health of our students and staff. In order to keep up with your studies it is important for you to attend your classes as usual unless advised otherwise by your school.

If you are unable to attend classes due to travel restrictions or a requirement to self-isolate in line with government health advice, then you must inform your college or study centre.

If you are due to begin studies with us soon and you have an urgent enquiry regarding the coronavirus outbreak, please contact info@nzenglish.ac.nz for assistance. To help us provide the information that you need quickly, please include your student ID and your Study Centre in the subject of your email.

For enquiries related to students who are already at one of our Study Centres or Colleges, please contact your Study Centre or College, alternatively please contact info@nzenglish.ac.nz or assistance.

The official updates from the New Zealand government provide the very latest information, including health and travel advice (both for those coming into the country and those travelling abroad) and information on current travel restrictions. This is an evolving situation and advice is being updated regularly.

https://www.health.govt.nz/our-work/diseases-and-conditions/novel-coronavirus-2019-ncov

The current New Zealand Government advice is that the travel restriction measures “The restrictions apply to any foreign travellers who have been present in, or transited through, mainland China in the past 14 days.”

This updated published advice infers that if a student that has been outside of mainland China for a period of 14-days, they may be able to enter New Zealand.

You will need to provide your boarding pass before arriving at college as a precautionary measure to ensure that if you are travelling from mainland China and have transited through a third country, you have followed the New Zealand guidelines and have remained outside China for a period of 14 days. If you have not travelled from, or transited through, mainland China we will need confirmation of that also.

Please note that the guidelines are in place to ensure public safety and restrict the spread of the virus, as it may take up to 14 days before you begin displaying symptoms.

The official updates from the New Zealand government provide the very latest information, including health and travel advice (both for those coming into the country and those travelling abroad) and information on current travel restrictions.

https://www.health.govt.nz/our-work/diseases-and-conditions/novel-coronavirus-2019-ncov

While we understand your desire to travel home for the break, please keep in mind that there are travel restrictions in place for New Zealand, with relevant regulatory authorities advising against travel to mainland China at this time. Should you decide to travel to mainland China during the break, you will need to adhere to any relevant government travel advice and restrictions in place at the time, when you decide to return.

We ask that you notify us of any decision to travel to mainland China while travel restrictions are in place. Please note that a delay in returning might result in missed assessments or the risk of missing long periods of study, requiring deferment of your course to a future date. In turn, this could of course delay entry to your chosen university.

All our courses are running as normal, and all our Study Centres and Colleges remain open and are operating normally. We have extended the dates of arrival on some courses due to the imposed travel restrictions. We are proactively contacting all students regarding their arrival and any alternative study arrangements. Should you have questions, please contact your Study Centre or College, alternatively please contact info@nzenglish.ac.nz for assistance.

We are proactively contacting all students regarding their arrival and any alternative study arrangements. Should you have questions, please contact your Study Centre or College, alternatively please contact info@nzenglish.ac.nz for assistance.

All our courses are running as normal, and all our Study Centres and Colleges remain open and are operating normally. We have extended the dates of arrival on some courses due to the imposed travel restrictions. We are proactively contacting all students regarding their arrival and any alternative study arrangements. Should you have questions, please contact your Study Centre or College, alternatively please contact info@nzenglish.ac.nz for assistance.

If you are delayed by travel restrictions or need to self-isolate, some of our colleges and study centres will provide alternative learning resources if it is practical to do so. If you are unable to arrive on campus by the latest arrival date specified by your college or study centre, you will not be able to catch up on your course. In these circumstances, we would recommend that you defer your studies.

We are committed to working with every student on the options to continue studying with us despite current travel restrictions. If you want to withdraw, please contact your Study Centre or College.

Our standard cancellation and refund policies will have been provided to you when your place was confirmed. If you want to cancel your place, then you should contact your Student Advisor to discuss your individual situation.

We are committed to working with every student on the options to continue studying with us.

We are proactively contacting all students regarding their arrival and any alternative study arrangements.

There is no extra cost if you decide to defer your studies to the next available intake.

Should you have questions, please contact your Study Centre or College, alternatively please contact info@nzenglish.ac.nz for assistance.